We want you to be happy with your BoothFrames purchase. If something isn’t right, we’re here to help.
Returns
Returns are accepted within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We will gladly send a replacement or issue a refund.
Non-Returnable Items
The following items are not eligible for return:
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Used or damaged items not caused during shipping
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Items returned without original packaging
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Clearance or final sale items (if applicable)
Return Process
To start a return, please contact us with your order number and reason for return. Once your return is approved, you will receive instructions for sending the item back.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to the original payment method within 5–10 business days.
Exchanges
If you need to exchange a product due to damage or defect, please contact us and we will assist with a replacement.
If you have any questions about your order, please contact us and we’ll be happy to help.
